Booking terms

1. Booking confirmation

A request, WhatsApp message or payment alone does not confirm availability. A booking is confirmed only when Resident Friend confirms the date, experience, price and participants in writing.

2. Deposit

The standard reservation deposit is 50% of the agreed total. The remaining balance and due date are confirmed before the experience.

3. Booking cut-off

Open Social Adventures can be booked until three hours before the scheduled departure time. Later requests are not accepted. Same-day private-experience requests require direct confirmation by WhatsApp or phone before any payment.

4. Cancellation

Cancellations made at least 48 hours before the confirmed start time receive a full refund. Later cancellations and no-shows are non-refundable. If strong or persistent rain makes Chill and Lakeaway unsuitable, Resident Friend will cancel the departure and issue a full refund, normally informing guests no later than the evening before except when conditions change unexpectedly.

5. Club entry

Resident Friend cannot guarantee entry to any venue. Door decisions remain with the venue. Advice, preparation and alternatives are part of the service.

6. Conduct and consent

Racism, sexism, ageism, hate speech, harassment and violations of consent are not tolerated. The only consent is an enthusiastic yes. Resident Friend may end an experience if safety or these standards are compromised.

7. Group sizes

Open Social Adventures are guaranteed from the first booking and allow up to ten guests. Beautiful Madness and Day Dreaming are normally private and limited to three guests plus the Resident Friend. Blissful Decompression allows up to six. Larger groups require prior written agreement.

8. Meeting and pickup

Broke and Sexy meets at S+U Warschauer Straße. Chill and Lakeaway meets at Zoologischer Garten RE station. Private experiences include pickup from an agreed address within the Berlin Ring unless otherwise confirmed.

9. Health and responsibility

Guests are responsible for communicating relevant accessibility, dietary, health and safety needs. Spa, massage, yoga, club and third-party services are also subject to the provider's own rules.